Vodafone – have you lost the plot?

A few weeks ago I wrote a blog about my customer experience at my doctor’s surgery. That article was all about a very good experience, with what, I believe is, a progressive GP practice. Its theme was about small improvements in the customer journey. In contrast, this week is about Vodafone, and it’s not […]

Networking – Top 10 Tips for more Business

This week, I am preparing for a number of sessions I’m delivering on The Art of Networking for the Norfolk Chamber of Commerce and EEEGr. These vary from 20 minutes to 4 hours. So I thought I’d write a short blog on my Top 10 tips.

You may have heard before, people do business with […]

By |September 27th, 2016|Customer Love, Events|0 Comments

Don’t worry about the customer, right?

I had cause to go to the doctors the other day, the outcome was we agreed to have some blood tests. Before I go on, I’d like to just emphasize that I actually love my Doctors’ surgery. The doctors and nurses are all fab, and it’s right next door to my office! You’ll also see […]

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