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Productivity – What Philip Hammond missed in the Autumn Statement

Well, I was initially delighted to hear about Philip Hammond’s announcement of a £23bn investment in “Productivity” in today’s Autumn Statement.
The Detail
I rushed home to look at the detail, only to be disappointed that it was mostly on infrastructure. It is also over 5 years, with only £2.3bn next year, rising to £7bn in […]

What’s your legacy?

This is a tough one for me.
My dear Nan
I am sitting drafting this blog in my lovely old Nan’s room at the care home. My Nan has been there for me my entire life, and always treated me like a prince. I mean that in a good way, not a precocious way. Sadly, I’m […]

By |November 17th, 2016|Health and Well-being, Purpose and Meaning|4 Comments

Controlling technology – Modern Life is Rubbish

Modern life is Rubbish as well as being the title of the 1991 Blur album, is a great way to frame how technology is playing havoc with our lives. It does have lots of great plus points, and not many of us would actually be without it, but it is having some serious impact […]

By |October 20th, 2016|Health and Well-being|0 Comments

Vodafone – have you lost the plot?

A few weeks ago I wrote a blog about my customer experience at my doctor’s surgery. That article was all about a very good experience, with what, I believe is, a progressive GP practice. Its theme was about small improvements in the customer journey. In contrast, this week is about Vodafone, and it’s not […]

Startup Coaching, just like Boxing?

In this article, I am going to explore how my current challenge of boxing is the perfect metaphor for a startup venture. I and many others have written before about how endurance training is like being in business, having a clear vision, and milestones and activities to get there. But as Steve Blank says, a startup is […]

By |October 4th, 2016|Health and Well-being, Lean Start-up, Purpose and Meaning|2 Comments

Networking – Top 10 Tips for more Business

This week, I am preparing for a number of sessions I’m delivering on The Art of Networking for the Norfolk Chamber of Commerce and EEEGr. These vary from 20 minutes to 4 hours. So I thought I’d write a short blog on my Top 10 tips.

You may have heard before, people do business with […]

By |September 27th, 2016|Customer Love, Events|0 Comments

Is Loneliness Killing your Business?

By the time this blog is published I will have presented at an event hosted by Santander on the subject of how loneliness is crippling businesses. Yes, that’s right, loneliness, you never see that on a Business survey do you? Ask a business owner what’s holding them back, they will usually say, lack of good […]

Resilience – Overcoming my hardest challenge yet

On Sunday the 4th of September, I took on my hardest challenge yet, that would draw on all my resilience and training, the World Long Distance Duathlon Champs, in Zofingen, Switzerland. Competing for the 3rd time for my country was an absolute honour. This was the first time I did so at a world […]

By |September 13th, 2016|Health and Well-being, News, Purpose and Meaning|0 Comments

Don’t worry about the customer, right?

I had cause to go to the doctors the other day, the outcome was we agreed to have some blood tests. Before I go on, I’d like to just emphasize that I actually love my Doctors’ surgery. The doctors and nurses are all fab, and it’s right next door to my office! You’ll also see […]

Lead on Purpose & maybe make 14 times more money

This week I have been working on a couple of proposal for a client, one was around customer service training for a specific division of their business, the other to support the development of the “Rising Stars”, leaders who show promise for the future. The interesting thing was although the scopes are completely different, the […]

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